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Policies & FAQ

What is your Privacy Policy? TOP

Our Privacy Policy at Allura Marie Couture Jewelry is very simple, we DO NOT share any information with anyone.

Information gathered by Allura Marie Couture Jewelry through your order is kept strictly confidential.  The information that you provide to us is used for the following purposes:  Product Shipment, Credit Card Verification, Order Status, and Communication.

What payment methods do you accept? TOP

For your convenience, Allura Marie Couture accepts all major credit cards through Paypal and Google Checkout. Please note, you do not need to have a Paypal account to pay through Paypal.

How will my order be shipped? TOP

 

All orders leave our studio within 3-5 business days excluding Sundays and Holidays. Your order will be shipped via Priority Mail Service with the United States Postal Service with Delivery Confirmation.

*All orders over $200.00 require extra insurance charges and also require a signature upon delivery.

 

Do you ship internationally? TOP

 

Yes, we ship internationally.  All international orders ship via United States Postal Service. Be sure upon checkout to select International in your shipping options.

* Please note – Allura Marie Couture, is not responsible for any Duty or VAT charges incurred with purchases made from this site. These fees are the sole responsibility of the purchaser.

 

Do you resize items listed on the website for purchase? TOP

Of course!  If you find the perfect piece of handcrafted jewelry that you just cannot live without, but you need another size (ex. bracelet larger, necklace shorter, etc.) simply contact us at info@alluramarie.com to request to have the item resized.  We will let you know if the items can be resized before you purchase it.

How much will shipping cost? TOP

Shipping costs are calculated by the number of items and final shipping destination. ll domestic orders over $75.00 will ship FREE!

Why am I being charged sales tax? TOP

We are required by law to collect 6.75% sales tax on all shipments to a North Carolina address.

How do I check the status of my order? TOP

You will receive an email notification with a Delivery Confirmation number when your order has shipped. You can track your package by visiting the USPS website and entering in the appropriate information. 

Do you accept returns? TOP

Yes. If you are not happy with your purchase, please contact us at info@alluramarie.com within 7 days of receipt for a Return Merchandise Authorization (RMA) number and instructions on where to ship your return. Please note that all return shipping charges are the responsibility of the purchaser.  All items must be returned unused and in its original packaging. We are sorry, but all refunds are given less all shipping costs.  When you contact us for the RMA number, please let us know the reason for your return as we strive to bring the best possible service and handcrafted products to our customers.

Please note, we strongly suggest that you insure all return packages. Allura Marie Couture Jewelry is not responsible for returned items that are lost, stolen or damaged by the shipping company during shipment. We are sorry, but return shipping fees are the purchaser's responsibility and are not reimbursed.

*All sales are final on custom designs, closeouts, clearance, sales and specials.*

Do you offer custom jewelry designs and ordering? TOP

Yes! Allura Marie Couture Jewelry will work closely with you to create the perfect piece of jewelry that you have in mind. All custom orders require a $15 deposit before work can begin.  

To get started on your custom order today contact us and we will help walk you through our process.  We look forward to working with you in the future!

Do you sell wholesale? TOP

Yes!  Please complete our initial Wholesale application provided at the link below to be considered for Wholesale customer status.  You will be contacted within 48 hours of account approval and other needed information.

 

http://alluramarie.com/wholesale.htm

What are your business hours? TOP

 

Monday – Friday 10am – 5pm EST.

Saturday - 11am - 3pm EST.

Closed on Sundays and Holidays.

 

How can I contact you? TOP

General Inquires - Email info@alluramarie.com

Do you offer Gift Certificates? TOP

Yes! Gift Certificates are a wonderful solution for those who are unsure of what to buy. They can be purchased in $25.00 increments up to $100.00 by following the link, here.

Please note, all Gift Certificates are issues via email unless otherwise specified by the purchaser.  If you would like to have the Gift Certificate mailed to the recipient, simply contact us upon purchase to set this up at no additional fee.

I received a Gift Certificate or I have a coupon code, how do I redeem it? TOP

When you have finished shopping and are ready to check out, there will be a Voucher section at checkout asking you to enter a gift voucher or coupon code. This is the location where you enter your Gift Certificate code.  See screen shot below for reference.  Once the code is entered, the shopping cart will deduct the appropriate amount from your total.

**To use a Gift Certificate, your total purchase before taxes and shipping must exceed the Gift Certificate value. You can pay the remaining balance left over in your cart by credit card (VISA or MasterCard), through Paypal, or Google Checkout.**

GIFT CERTIFICATE TERMS OF USE

Allura Marie Couture Jewelry Gift Certificates are valid for one 1 year from the date of purchase. They are non-refundable, non-transferrable and are not redeemable for cash. Only one 1 Gift Certificate can be used per transaction. Allura Marie Couture Jewelry is not responsible for lost or stolen Gift Certificates.

Do you offer gift wrapping? TOP

Absolutely! If you would like your purchase gift wrapped, simply click on the gift wrapping link in your shopping cart and a nominal $1.50 charge will be added to the contents of your cart. Be sure to leave your gift message for the recipent in the Special Requests box in your shopping cart.

What charities does Allura Marie Couture Jewelry support? TOP

A portion of all proceeds from our Charity Couture line support American Heart AssociationSusan G. Komen for the Cure and Autism Society of America. All donations are made annually.  Thank you to all who support these efforts!

Are the materials used in Allura Marie Couture Jewelry lead safe? TOP

Allura Marie Couture Jewelry only purchases materials labeled “lead safe” from our suppliers. However, because there are small amounts of lead in some jewelry components such as Swarovski Crystals, some natural gemstones, some metal beads and findings, the Allura Marie Couture Jewelry line is not suitable for children under the age of 13.

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